Most offices work on a Monday-Friday, 8:30 a.m.-5 p.m. schedule. If you have an urgent need to reach someone at the University because you have a concern that must be addressed quickly during a time that our offices are not open, use the following resources:
Emergency Response (24/7, year round)
- University Police – 336.758.5911 for the kinds of emergencies where you would normally call 911 (e.g., immediate life and safety concerns)
Non-Emergency Response
- 336-758-CARE (2273) is a service that ensures someone will always be available (i.e., 24/7 M-F, weekends and university holidays) to provide caring and thoughtful consultation services for Wake Forest students in need of mental health assistance or other support. You can start with 336-758-CARE and the team will mobilize appropriate resources/offices as needed.
Other Resources
- Deacon Health After Hours Nurse Line – An on-call nurse is available 24/7 to assist with current healthcare concerns during non-clinic hours. Please call 336.758.5218 and follow the prompts. (If you are having a medical emergency, please call 911.) A list of off campus providers is available here.
- Residence Life and Housing’s Help @ Home (e.g., work orders for room, keys, etc.) and Community On-Call phone numbers
- SAFE Office Helpline for interpersonal violence support (24/7 when school is in session) – 336.758.5285
- Silent Witness – for crimes
- Hazing Hotline – 336.758.HAZE (4293)
- Bias Reporting
For More Information
If you have questions, please contact our office and we’d be happy to answer them for you.
Reports of fraudulent calls about student arrests
Wake Forest University Police has received information regarding a fraud scheme in which individuals claiming to be law enforcement officers or others involved with the criminal justice system are targeting WFU families. The caller tells a parent or family member that their student has been arrested and bail bond money must be sent using Venmo.
If you receive a call, text or email from someone who requests that you send money to resolve an issue, the story can be compelling. Do not send money. Law enforcement agencies will never ask you for money over the phone.
Spoofing is when a caller disguises the number they are calling from so the call appears to be from a legitimate phone number, in many cases, the University Police Department. It is often used to trick people into sharing personal information — sometimes using fear tactics with false stories of loved ones or friends in trouble and in need of money. The FCC website offers information on spoofing and tips on how to avoid such scams.
Be alert to a possible scam if anyone contacts you unsolicited and asks for money or personal information.
If you have questions or concerns about your student’s wellbeing or whether a call you received is legitimate, call your student, or call the Wake Forest Police non-emergency number at 336-758-5591.