Travel Quarantine Instructions for Students Entering the United States

The following message was sent to students who indicated they needed to stay in University housing during their quarantine upon arrival in the US following foreign travel.

Good Evening –

Based on guidance from the CDC, it has been determined that you need to quarantine after returning to the country. You have indicated that you would like to utilize University quarantine for this period. Please be sure to review the details below. 

Your quarantine housing will be at the Hawthorne Inn which is located at 420 High St SW #5037, Winston-Salem, NC 27101. Upon arrival in the Winston-Salem area, you are expected to report directly to the Hawthorne Inn to begin your quarantine. 

If you need assistance during your quarantine period, please contact our COVID Housing Team at 336-758-4663 or

Key Pick Up: Upon arrival at the hotel, please wear a mask, maintain distance, and follow all on-site instructions. 

As you prepare to arrive, please also be sure to review the attached packing list. Additionally, please be sure to review the resources available at

For further information or assistance, please contact our COVID Housing Team at 336-758-4663 between the hours of 10-10pm or email us at After-hours this number will be answered by WFU security staff.

Meals while in Quarantine

Please fill out the form at the following link to request meals: Meal Delivery Request Form

  • For assistance in placing your meal request or for questions related to meals please call 336-758-5607
  • Meals are provided to you three times a day 8-9 AM, 12-1 PM and 5-6 PM
  • You also have the option to use grocery delivery available here (review the Grubhub Grocery Delivery tab towards the bottom); additional information

General Notes:

  • Our staff is not permitted to assist you in moving your personal items.
  • You are not able to access your campus room to collect additional items. Please be sure to review the packing list attached to this message.
  • Place your trash in a sealed bag outside of your room. Trash pickup is available outside your door 10 AM, 2 PM, and 8 PM. Anything outside your room door will be collected and disposed of at these times.
  • For those who would like to order amazon packages, please send those directly to the hotel address (420 High Street SW, Winston-Salem, NC, 27105) and make sure to list your room number so that your package can be delivered to your room
  • Various support services along with a list of what to pack are available at Please review this information closely!

Expectations of Quarantine:

Quarantine is used to keep someone who might have been exposed to COVID-19 away from others. Quarantine helps prevent the spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms. The goal of quarantine is to put as much distance between you and others. Stay in your room and only leave for medical care or in case of a need to evacuate your housing for an emergency (fire alarm or to seek emergency shelter for severe weather).

  • Quarantine requires that you are not in direct contact (within 6 feet) with any individuals unless meeting with medical or health care providers.
  • You may not have visitors in your room during your time of quarantine.
  • Quarantine is expected to be an environment free of alcohol and other drugs. Violations of this expectation may be referred to the Office of the Dean of Students.
  • Refer to the list of “do’s and don’ts” from Student Health Service (including symptom monitoring, hand washing, surfacing cleaning, etc.): Do’s and Don’ts of Quarantine
  • You must remain in your assigned room until you’ve been notified that you’ve been released from Quarantine.

Emergency Procedures

During fire alarms, any student in quarantine, should:

  • Put on a surgical mask before exiting their bedroom.
  • Maintain a minimum distance of 6 feet from others and the greatest distance possible when able.
  • Avoid touching commonly used surfaces.
  • Students should not utilize community elevators upon entry/exit of the building.

Wellbeing Support Outreach

If you would like outreach support for your overall wellbeing, share your name, and contact information in the Wellbeing Support Outreach Request Form. You will receive:

  • 1 email from the Wellbeing Support Outreach team with support options
  • 2 phone calls from a Wellbeing Coach.  The first within approximately 24 hours of receipt of your form and the second within 72 hours of receipt.

You can also use both of these ongoing weekly opportunities for wellbeing support and connection:

  • Isolation and Quarantine Support and Connection Group are held weekly on Mondays (4pm) and Thursdays (1pm)  Attend groups here: Isolation and Quarantine Support and Connection Group
  • Wellbeing Coaching Drop-in: sign up for a 30 minute 1-1 session with a Wellbeing coach in advance or day of.  Times vary by day: Mondays (1-3pm) Tuesdays (4-6pm) Wednesdays (9-11am) Thursdays (10am-12pm) Sign up here: Wellbeing Coaching

You can always contact the Wellbeing Support Outreach Team at

Parent/Family Contact

We want parents/families to know that if your student has been asked to quarantine, this determination has been made by medical professionals who are versed in the public health guidance related to COVID-19. Your students must comply with the request to quarantine. This is not a situation where the student (or their families) can ask for an appeal or change the outcome. Complying with quarantine is required by the Public Health Addendum of the Student Code of Conduct that all students were required to sign.

Due to the scope of the work our teams are facing, we do not have the ability for back-and-forth conversations about why a student has been asked to quarantine. We need you to trust us that our medical professionals determine when quarantine needs to happen, and these decisions and protocols are based on guidelines from the CDC and NC Department of Health and Human Services and our infectious disease consultants for college settings. Please understand that these decisions are made to try and protect the health of the campus community as a whole, and to increase our chances of having our students on campus – as they and you want them to be – until Thanksgiving. As always, we encourage you to direct questions to the Call Center (336-758-7500, M-F 10 am-3 pm Eastern).

Should your parent or guardian want to speak with a member of the University for support or more information about your care, they can contact Adam Goldstein, Dean of Students, at

Staff from across the University may check in with you via email and/or (video) phone as well, please be sure to answer any phone calls from a 336-758-XXXX number.

We know that was a lot of information, so feel free to contact us via phone or email to clarify any concerns. We know this isn’t the most ideal situation but we are committed to making the best of your time here. Be sure to review any emails you may receive from us and engage with our community emails you may receive throughout your stay here.

Finally, feel free to contact us with any questions or concerns. We want to make this process as comfortable as possible!

Best –


Zach Blackmon, Ph.D., MBA
Associate Director of Operations


To contact the Office of Family Engagement, please visit our contact page.

If Your Student Has a Problem

One of the best ways parents/families can help their students is to let them solve their own problems. Use the Stop, Drop, and Roll method when your student contacts you with a problem.  The flyer also lists contact information for serious concerns where family intervention might be appropriate.

Orientation 2020 slide shows

Parent and family Orientation sessions are available online.