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Tips from Information Systems on tech support and security resources

by Betsy Chapman

Information Systems is here to help every student succeed with the tech support and resources they need. With no further ado, here are our top tech tips for students at Wake Forest (you can also see the full checklist at Move-in tech guide).

Support at The Bridge

For tech help, visit our IT support desk at The Bridge, located on the main level of ZSR Library, right by the beautiful atrium. Our friendly team can help with devices and software. For support after hours, you can use our chatbot, Deacbot, or get live chat support at help.wfu.edu.

Network

For almost everything, use our official Wake Forest network, eduroam. It’s the preferred network for laptops, mobile devices, and tablets because it provides a faster, more secure experience. Other networks, like WFUMyDevices and WFUGuest, offer a reduced experience and are not recommended.

Software

Before you purchase any software, visit software.wfu.edu to find student licensing for Microsoft 365, Adobe Creative Cloud, and more.

Avoid a Lockout

Be sure to set up two-step verification for your WFU account by going to your WFU account settings at myaccount.google.com.

Cybersecurity Basics

Always remember: never share your account information, including your password or any codes, with anyone (including your parents/family members). Information Systems will never ask you to provide Google account codes. To learn more, see our Wake Forest Cybersecurity Checklist.

Prioritizing Online Safety and Data Privacy

In a world with increasing online risks like phishing, it’s crucial to have knowledge of cybersecurity best practices. A great way to boost your online security is by using passkeys, a modern, phishing-resistant alternative to traditional logins. Passkeys are like digital keys on your trusted device. They are superior to other methods like SMS codes because they can’t be learned or discovered by hackers and only work when you are in close proximity to your login device. Students are encouraged to set up a Passkey on their trusted devices today!

Additional Cybersecurity Protections

Students can also sign in to use Google’s Security Checkup to strengthen their online security for their WFU accounts. 

Contact

To contact the Office of Family Engagement or Family Communications, please visit our contact page.

 

For mental health assistance: 336-758-CARE (2273) is a service that ensures someone will always be available (i.e., 24/7 M-F, weekends and university holidays) to provide caring and thoughtful consultation services for Wake Forest students in need of mental health assistance or support. You can also visit we.wfu.edu for resources.