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T430s ThinkPad Problem Solved

by Betsy Chapman

The Information Systems office sent the following update to the Parent Programs office regarding ThinkPads.

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Information Systems, in collaboration with Lenovo, are ready to repair the T430s ThinkPad.  Lenovo and Intel staff worked around the world, day and night to determine the cause of the problem and how to fix it. Lenovo reports that the issue has been isolated to the system board and will be repaired on site by Lenovo. The solution has been thoroughly tested and Lenovo is confident this will resolve the reboots and crashes.

The solution requires that Lenovo technicians repair the ThinkPad.  Lenovo will send a team of technicians to campus to repair the machines already in the hands of our students  to assure that the repairs are thorough and complete.

If your student received a T430s ThinkPad
All students that received a T430s ThinkPad must participate in this repair.  Your student will need to participate in this repair of the T430s ThinkPad even if she/he is not experiencing the blue screen and rebooting problem. Without this repair, there is a high probability that the problem will occur.

T430s ThinkPad users must sign up for a repair time through the Professional Development Center.  We are currently scheduling repairs beginning on Monday, September 17th  through Monday, September 24th.  An email message was sent on September 13, 2012 to your student.

If your student is waiting on a T430s ThinkPad
Lenovo and Intel determined the problem with the T430s and how to fix it.  The machines that were scheduled for your students’ receipt are currently at Lenovo and will soon be ready for those waiting for a T430s ThinkPad.  This includes the class of 2014.  Information Systems will be in touch soon with specific dates, times and instructions for receiving the T430s ThinkPad.

Learn more about the problem and the repair on our Lenovo ThinkPad T430s Problem and What it Means to You web site.

Contact

To contact the Office of Family Engagement or Family Communications, please visit our contact page.

 

For mental health assistance: 336-758-CARE (2273) is a service that ensures someone will always be available (i.e., 24/7 M-F, weekends and university holidays) to provide caring and thoughtful consultation services for Wake Forest students in need of mental health assistance or support. You can also visit we.wfu.edu for resources.