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Required Maintenance to the Wireless Network

by Betsy Chapman

Information Systems sent the following message to the campus community.

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Beginning Wednesday, July 2, 2014, Information Systems will perform required maintenance to the wireless network. The wired network is not affected.

What will happen?

  • From 7:00 a.m. – 7:30 a.m. on Wednesday, July 2, 2014, the wireless network will be unavailable.

  • At 7:30 a.m. the wireless network will be available.

What will I see?

  • Faculty, staff and students will see a pop-up regarding trusting the certificate when connecting to the wireless network. There is no security risk when this pop-up appears and you may accept the certificate to continue. The pop-up you see will be dependent on the operating system you are using. Click on the help.wfu.edu page to view the possible pop-ups.

  • Visitors to Wake Forest University (non WFU faculty, staff, students) will need new visitor wireless accounts to access the wireless network. A sponsor for the visitor can click on https://netguest.wfu.edu/ to create a new visitor wireless account.  Sponsors can create new visitor wireless accounts on July 2, 2014 at 7:30 a.m.  Any accounts created prior to this time will cease to function on July 2, 2014 at 7:00 a.m.

How can I get help?

You may contact the Information Systems Service Desk at help.wfu.edu or 336-758-HELP (4357).

Information Systems Service Desk

Contact

To contact the Office of Family Engagement or Family Communications, please visit our contact page.

 

For mental health assistance: 336-758-CARE (2273) is a service that ensures someone will always be available (i.e., 24/7 M-F, weekends and university holidays) to provide caring and thoughtful consultation services for Wake Forest students in need of mental health assistance or support. You can also visit we.wfu.edu for resources.