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Lenovo ThinkPad T430s Problem and What it Means to Your Student

by Betsy Chapman

The following message was provided to the Parent Programs office during Campus Services and Information Day during Move-in, regarding a potential issue with new students’ laptops.

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Recently, we learned that there is a problem with our Lenovo ThinkPad T430s. This problem causes intermittent blue screens and reboots on some T430s ThinkPads.  Wake Forest alerted Lenovo to the problem, and Lenovo has engaged Intel in investigating the problem. Solving this problem is top priority for Wake Forest, Lenovo and Intel.  We know that the problem is associated with hardware, not with the software on the laptop, but we have yet to identify the specific source of the problem.

Your student needs a computer with the Wake Forest software load to start classes. For this reason, we are teaming with Lenovo to distribute the ThinkPads as planned, and to assess each machine as it is booted up. Thank you for understanding, and for being patient as we work through this process.

To learn more about our work to solve the problem and next steps we will take to assure your student has a reliable ThinkPad, visit our web site.

Wake Forest is committed to providing the best computing resources to our students, faculty, and staff. We will continue to work with Lenovo and Intel until the problem is solved, and students have a reliable ThinkPad in hand.

Contact

To contact the Office of Family Engagement or Family Communications, please visit our contact page.

 

For mental health assistance: 336-758-CARE (2273) is a service that ensures someone will always be available (i.e., 24/7 M-F, weekends and university holidays) to provide caring and thoughtful consultation services for Wake Forest students in need of mental health assistance or support. You can also visit we.wfu.edu for resources.