The Frantic Phone Call/FaceTime/Text

In this Issue: today we talk about the fact that at some point, your student will contact you (frantically) to vent (about everything)

Because I am involved in so many Orientation activities today, this is a pre-post

One of the most challenging things for college families is deciphering their students’ emotions. Instead of being at home across the kitchen table – where you can see every nuance of your student’s face and body language – you are now conversing with them (or seeing them) via text, FaceTime, Zoom, phone call, etc.

So what do you do if you get what we refer to as the Frantic Phone Call/Text/FaceTime where they hate everything (roommate, classes, campus, etc.), and/or lament that they made a mistake in choosing Wake (“I don’t fit in here, everyone else is smarter/has different values/isn’t struggling,” etc.), and/or say that everyone has already made friends and there is no way to break into an established clique, and/or they just tell you they want to drop out/transfer?

First of all, take some deep breaths. While your Deac may sound stressed, upset, angry, etc., remember that this is the heat of the moment for them. The calmer you stay, the better.

Let your student vent. Listen and respond with empathy (“I can tell you are upset, I’m so sorry, I can see how you might feel that way,” etc.)

Resist the urge to try and fix everything for them. Hard as it is for us as parents/loved ones, this is an opportunity for your Deac to learn how to process negative emotions and work through them on their own – which is something they will need to do for the rest of their life. It’s helpful to build those skills now and realize “I am unhappy – but I am still OK. This will pass.” (It’s also a chance for us as parents and loved ones to get comfortable with the fact that our students will have bad days and negative emotions sometimes – and that is normal. We can’t keep them from having bad feelings – we ALL get them sometimes. What we can do is try to make sure their mood doesn’t dictate our mood.

In these moments of venting, instead of offering solutions of what you could do to help them, instead ask your Deac how they plan to handle the situation. Ask questions like: what have you considered doing? what are your options? where on campus might you turn for assistance or support? who have you talked to about this? Let them seek her own solutions, so they learn to build problem solving and resiliency.

Tell them you love them and trust them to handle it as best they can. And then let it go. (Believe me, I know this is easy to say and hard to do.)

While the Frantic Phone Call/Text/FaceTime is tough to receive, it’s important to keep a couple of things in perspective: 1) you are their safe place to vent, and 2) what they are upset about now might not be bothering them tomorrow. They may have called you at a bad moment, when the drama is heightened and feelings are frenzied, etc.

The vast majority of the time, students tend to vent their frustrations to Mom, Dad, or family members, and almost as soon as they hang up, they feel better! Unfortunately now YOU are carrying the burden of worrying about your student.

I often counsel families to wait 24-48 hours before calling your student after a Frantic Phone Call/Text/FaceTime. Often a good night’s sleep and a clear head make the situation seem far less dire to your student. A parent of an upperclass student shared their story with a Frantic Phone Call:

“My son would call with the download of everything that wasn’t going well. I tried to be a good listener, but after hanging up, I took on all his stress. I finally realized these calls were his way of *venting.* When I would follow-up several days later and ask how he was doing with situation X, his response was most often “oh that, it’s fine, no big deal.” I then wised up and when I got those calls I’d say “that’s a bummer,” “I’m sorry,” “that sounds frustrating”, etc. He just needed a familiar voice and a loving non-judgmental listener.”

I like to share this message near the start of school because I believe deeply in the saying “forewarned is forearmed.” In other words, if you expect to get the Frantic Phone Call, it might rattle you less when it happens, and you will be prepared.